IT Support

About the Job

The IT Support is responsible for managing, monitoring, and maintaining the operations of all the IT software and hardware company, through proper coordination with the Group IT Team Leader and Supervisor.

Key Responsibilities

Assists in developing and implementing a comprehensive IT strategy encompassing all aspects of IT management.
Proposes plans and programs that boost the effectiveness of the IT functions
Ensure that work activities are carried out achieving the pre-set performance goals and suggesting any necessary actions to the direct supervisor.
Analyzes the Group’s IT operations, ensures the existence of key performance indicators for efficiency, and prepares reports that represent the percentages of achievement and the proposed plans for the current and future department’s activities.
Controls and administrates Group’s data aspects to ensure proper backups are in effect.
Participates in selecting IT vendors and provides guidance for buying different Information Technology systems and
hardware.
Enhances IT applications in the Group, and ensures all hardware, software, and networks are maintained and functioning to optimize operation and integration of systems within the Group.
Ensure that all software applications and networks at the Group are operating in the way they should be, and that employees can access and make proper usage of these resources within the specified policies and procedures.
Investigates and diagnoses network problems, collects IT usage status, and makes suggestions for improving Group’s IT systems and carries out routine configuration and installation of IT solutions.
Maintains network security and monitors Group’s internal networks and telephone and IP Phone systems and takes care of all related upgrade issues or troubleshooting.
Taking the Backup monthly and when it is required for all employees in the location that related to him.
Implements Group’s internet usage policy and monitors the use of internet and emails to make sure that everyone is making proper use of the system and network.
Performs software, application development, installation, and upgrades in addition to ensuring proper backup is taking place for new systems installed.
Installs, configures, and maintains computers, the Group’s networks, file servers, intranet networks, network cabling and other related equipment, devices, and systems; adds or upgrades and configures routers, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
Install, and configures and maintains genuine software for all users.
Installs enhancements and operating procedures that optimize network availability at branch level according tc
Group’s policies and procedures.
Conducts business unit level software and hardware evaluations, and recommends replacements, modifications, and upgrades accordingly.
Conducts periodic license renewals for existing software packages in coordination with Group IT agreements tc ensure validity and minimize disruptions.
Perform any related task as requested by the direct supervisor.
Job Requirements

Educational Level/ Required Certificates:
Bachelor’s degree in computer science or a related field
Experience:
Minimum 2 years of relevant experience.
Language skills:
Advanced English skills.