Sales & Account Manager (Female)

Position Overview

The Sales & Account Manager is responsible for acquiring new clients, developing strong relationships with existing clients, and supporting business growth through effective sales and account management. The role involves understanding client needs, promoting the company’s brokerage services, maintaining client relationships, and achieving assigned sales and revenue targets.

Key Responsibilities

Identify and develop new business opportunities and potential clients.
Contact prospective clients through calls, messages, meetings, and other approved communication channels.
Present and explain the company’s brokerage services, products, and account options to prospective and existing clients.
Build and maintain strong, professional relationships with clients.
Follow up with leads and prospective clients throughout the sales process.
Manage assigned client accounts and ensure a high level of client satisfaction.
Understand client requirements and provide appropriate information and assistance.
Achieve individual and team sales targets and KPIs.
Maintain accurate and up-to-date records of leads, client interactions, sales activities, and account information.
Handle client inquiries professionally and escalate complex issues to the appropriate department.
Monitor client activity and identify opportunities for account development and retention.
Prepare regular sales and account management reports for management.
Follow all company policies, procedures, compliance requirements, and applicable regulations.
Maintain confidentiality of client and company information.
Stay informed about the company’s services, market developments, and relevant financial products.
Requirements

Bachelor’s degree in Business Administration, Marketing, Finance, Economics, or a related field is preferred.
Previous experience in sales, account management, customer relationship management, brokerage, banking, or financial services is preferred.
Strong communication, negotiation, and interpersonal skills.
Results-oriented with the ability to work toward targets and KPIs.
Strong client relationship and follow-up skills.
Ability to work independently and as part of a team.
Good organizational and time-management skills.
Proficiency in Microsoft Office and CRM systems.
Professional appearance and communication style.
Kurdish and Arabic are mandatory.
English is preferred.
Knowledge of forex, financial markets, or online trading services is an advantage.
Key Performance Indicators (KPIs)

New client acquisition.
Sales and revenue targets achieved.
Lead conversion rate.
Client retention and account growth.
Follow-up and response effectiveness.
Client satisfaction.
Accuracy and timeliness of sales and account records.
Compliance with company policies and procedures.
Compensation:

Salary: Will be discussed during the interview
Probation Period: 3 months
Commission: Available after the probation period
Location: Erbil